Bytes People Solutions is proud to boast attractive offshoring locations situated in the major cities across South Africa. South Africa has fast become a competitive and attractive offshoring destination for many global players.
Our time-zone compatibility with Europe makes South Africa an ideal location for delivering follow-the-sun operations as part of our customers’ global footprint.
Why South Africa?
- Skilled English Speaking Talent Pool
- English Accent Affinity
- Entrepreneurial Spirit
- First World Experience
- Significant Cost Saving
- Robust Enabling Environment
- Deep Domain Skills
VALUE ADD:
South Africa offers a developed contact centre industry with government support. Telecommunications, power and transport infrastructures are world class. Furthermore, the large workforce possess advanced skill levels with exceptionally low staff turnover. Lastly South Africa has a similar time zone to Europe (difference of GMT+2 hours).
TOP OFFSHORE CONTACT CENTRE LOCATION
South Africa has been voted the top offshore contact centre location in the UK and Europe.
• National Outsourcing Association (UK) Offshoring Destination of the Year 2012.
• European Outsourcing Association Offshoring Destination of the Year 2013.
JOB CREATION
The business process outsourcing industry has developed into a key job creator for South Africa, a country afflicted by mass unemployment and skills shortages.
CULTURAL FIT
Culturally, South Africa is a close match to the UK, and agents need minimal cultural orientation. The accent tends toward neutral, and is commonly understood by British and European consumers.
SAVE COSTS
As a result of a favourable exchange rate, operational costs are as much as 50% lower than the UK. Our Government Incentive Scheme grant allows for further reductions in costs.
Our nationwide BPO solution includes:
CONTACT CENTRE SOLUTIONS
- Full Outsource Overflow
- Co- / In-Source
- Inbound / Outbound
- Technical Support Agents
- Telesales
- Digital Direct Sales
- Email / Chat / Social
- Retention
- Back Office
- Offshore DBOT
TRAINING
- Life Skills
- Contact Centre
- Quality Assurance
- Workforce Scheduling
- Consumer Protection Act
- Telesales
- Bespoke Solutions
CUSTOMER INTERACTION MANAGEMENT
- Mail Management
- Knowledge Management
- Voice Biometrics
- Social Media Engagement
- Web Self Service
- Chat & Co-Browse
- Speech Analytics
- Workforce Optimisation
PROFESSIONAL SERVICES
- Business Performance Health Check
- Business Analytics
- Workforce Optimisation
- Management Dashboards
- App Development
- Customer Experience Analysis
- Business Intelligence
- Project Management
COMMUNICATIONS
- Hosted / Cloud Engagement
- Voice Recording
- Connectivity
- Headsets
- Video Conferencing
