Bytes People Solutions is a valued reseller of Knowledge Management and Decision Navigation technology and professional services in South Africa. We are proud to offer our own highly skilled Support teams who are equipped to assist with any of your development, integration or training needs on all our solutions.
With extensive collective experience in customer service enablement and innovation, we are the ideal partner to ensure that your customer service strategy is accurate and executed with precision
Imagine being able to guide your staff through every known challenge or request so they correctly diagnose their situation, identify the right solutions and take the right actions – in line with your specific products, policies and procedure rules. Plus they get a detailed record to prove it.
To help you develop and launch this solution without the need of an expensive coding team, BPS offers customers the option of technology and consulting services required to develop a working solution for you in a few short weeks. BPS will also enable your own knowledge or content management team to build and maintain the solution should you choose to manage this process internally.
Bytes People Solutions is a valued reseller of eGain technology and professional services in South Africa. We are also proud to offer our own highly skilled Support teams who are equipped to assist with any of your development, integration or training needs on all our solutions.
The world has gone multichannel. Your customers want choice. They want to be able to call, email, chat, tweet, cobrowse, find answers on their own, and even interact in social spaces. As for you, in today’s hypercompetitive environment, customer engagement is the only sustainable differentiator. Delivering memorable customer journeys is both an imperative as well as an opportunity. That is the reason why leading companies have started to transform their siloed sales and service operations into customer engagement hubs that enable delightful customer journeys.
Bytes People Solutions provides the full range of eGain products, including eGain® Mail™, eGain® Chat™, eGain® Cobrowse™, eGain® SelfService™, eGain® Virtual Assistant™, eGain® Offers™ and eGain® Knowledge Agent
Digital Adoption Platform
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- Streamline digital transition and adoption
- Speed up onboarding and close skill gaps
- Seamlessly stitch fragmented workflows
- Rapidly respond to UX/CX obstructions
- Track user journeys and gauge behaviour
Simplify system integration by walking users around errors and trouble spots in unfamiliar and evolving platforms, and commuting users through disconnected platforms. Our “Digital Adoption Platform” assists in creating a bond between users, the digital platform they are on, and the goals you want them to reach – whether this means clicking the purchase button or successfully finishing an elaborate business flow.
Optimise the clickstream that customers and employees are required to go through, with interactive User Interface (UI) elements that are dynamically layered on top of web and mobile applications.
Our solution measures and records everything users do - from an entire flow down to the pinch-and-tap gestures, allowing you to easily zero in on flaws and obstacles, and take advantage of happy moments.