A consistent positive customer experience across all touchpoints is essential for the long-term survival of your business.  Bytes People Solutions approaches business process outsourcing (BPO) differently.

We do not separate BPO from other business areas. Nor do we disregard the human element that underscores its success. Instead, our end-to-end solution is holistic, integrated and personal. It is a solution that considers the entire system of which outsourcing is a part, as well as the lives that it has the capability to transform.

The Outsource Model is designed to provide a service to customers requiring specialised know-how relating to specific business processes, using a combination of sound business process principles and best practices, leading-edge technologies and well trained personnel.  Our offering includes contact centre solutions, inbound and outbound services, business process optimisation and infrastructure

Why Bytes People Solutions?

  • A comprehensive Business Health Check identifies your needs
  • Focused on superior experience for your customers
    (we have one of the highest First Call Resolutions rates)
  • Omnichannel customer engagement (Social Media, Chat, Voice, SMS, Email, Fax and Mail)
  • Sufficiently upskilled people driven by excellence
  • Flexible, scalable and cost-effective
  • Forward-thinking and future-focused to meet customers’ evolving demands
  • Skilled project managers
  • Specialised industry knowledge
  • Data collection and analysis to unearth customer insights
  • Strict quality controls
  • Access to the latest enabling technologies
  • Service 24/7

Solutions include:

Contact Centres

  • Full Outsource Overflow
  • Co-/In-Source
  • Inbound/Outbound
  • Technical Support Agents
  • Telesales
  • Digital Direct Sales
  • Email/Chat/Social
  • Retention
  • Back Office
  • Offshore DBOT


  • Life Skills
  • Contact Centre
  • Quality Assurance
  • Workforce Scheduling
  • Consumer Protection Act
  • Telesales
  • Bespoke Solutions


  • Hosted/Cloud Engagement
  • Voice Recording
  • Connectivity
  • Headsets
  • Video Conferencing
  • Digital Signage
  • Peripherals

Customer Interaction Management

  • Mail Management
  • Knowledge Management
  • Voice Biometrics
  • Social Media Engagement
  • Web Self Service
  • Chat & Co-Browse
  • Speech Analytics
  • Workforce Optimisation

Professional Services

  • Health Check
  • Business Analytics
  • Workforce Optimisation
  • Management Dashboards
  • App Development
  • Customer Experience Analysis
  • Business Intelligence
  • Project Management