Contact Centre Solutions

As companies worldwide respond to increasing cost and efficiency pressures and the need to deliver meaningful, sustained, positive customer experiences, contact centres are favoured for business process outsourcing.

Business Process Outsourcing (BPO) involves relocating business processes that a company usually performs in-house to a third-party service provider, such as a customer care or contact centre, to carry out the services on behalf of the company.

Bytes People Solutions has over 20 years’ experience in people and business development. Our experience in analysing business processes gives us insight into the implementation of tailor-made business optimisation solutions. These solutions range from outsourcing and co-sourcing to off-shoring, depending on our clients’ requirements and the services and products related to the business task at hand.

Outsourcing, co-sourcing and off-shoring of non-core and specialist functions can lead to a host of benefits. The most crucial of these is the resultant freedom that allows an organisation to focus on its central operations and future growth strategies.

Our Contact Centre Services:

  • Inbound sales & response handling
  • Outbound Telesales & Telemarketing
  • Up-sell & Cross-sell initiatives
  • Lead generation & appointment booking
  • Help Desk
  • Inquiry Desk
  • Competition Lines
  • Data Cleaning
  • Account Queries
  • Complaint Management & Resolution Management
  • Proactive customer contact
  • Courtesy Calls
  • Welcome Calls
  • Satisfaction Surveys
  • Market Research
  • VIP Customer Programmes

Our Contact Centre Solutions:

  • Full Outsource Overflow
  • Co- / In-Source
  • Inbound / Outbound
  • Technical Support Agents
  • Telesales
  • Digital Direct Sales
  • Email / Chat / Social
  • Retention
  • Back Office
  • Offshore
  • Life Skills
  • Contact Centre
  • Quality Assurance
  • Workforce Scheduling
  • Consumer Protection Act
  • Telesales
  • Bespoke Solutions
  • Hosted / Cloud Engagement
  • Voice Recording
  • Connectivity
  • Headsets
  • Video Conferencing
  • Digital Signage
  • Peripherals
  • Mail Management
  • Knowledge Management
  • Voice Biometrics
  • Social Media Engagement
  • Web Self Service
  • Chat & Co-Browse
  • Speech Analytics
  • Workforce Optimisation
  • Health Check
  • Business Analytics
  • Workforce Optimisation
  • Management Dashboards
  • App Development
  • Customer Experience Analysis
  • Business Intelligence
  • Project Management
  • Content Development